The Challenge

Never asking customers to leave reviews and only had negative feedback from past customers

We helped the original owner of Oswego Roofing with generating more reviews. He was great at running the company, but never asked customers to leave reviews. Like a lot of companies, most never ask their happy customers to provide online feedback. Then on top of that, it’s always the very few angry customers who leave reviews. This has a major impact on a home service business.

The Solution

Review generation automation

We offer a review generation tool that puts everything on autopilot. Emails get automatically sent after completing a job with a survey. If the customer selects 5 stars, they are directed to leave a Google, Yelp, or Facebook review. If they select anything less than 5 stars, they can provide the company with helpful feedback offline.

Therefore, only 5-star reviews get published. Generating Reviews for Google also helps with your organic map placement, also known as local SEO. The more reviews you have on Google, the more trust you are building which is what they look at when determining rank.

The Result

Over 120 5-Star reviews within 18 months!

When we first started Oswego Roofing on review generation, they had 16 reviews with a 2.3 rating. That is very poor in the eye of the consumer or potential customer. Who is going to hire a company with a 2.3 rating and negative reviews?

After running our generation process, reviews started to pour in. We reached out to past customers who almost all had something positive to say about the company. After using the automated system, they rated at a 4.8 rating. They now have a 4.6 rating as it’s under new ownership.

The result: 120 5-star reviews!

From the Owner

“Web Pdx is top notch. Baylor and his staff have helped me maintain my existing customer base and gain new customers daily. Also, they assist in what’s best for me. They’re key to my operations. Knowledgeable, professional and affordable. Thanks for all you do.“

Rick Lofton – Original owner of Oswgeo Roofing